The process by which a government modernizes its operations and enhances its efficiency through the integration of technology is collectively known as e-governance. This involves implementing digital platforms, online services, and data management systems to improve service delivery, increase transparency, and foster better communication between the government and its citizens. The goal is not to reduce public interaction but to make it more meaningful and efficient, enabling citizens to access services conveniently and governments to operate more effectively and responsively to the needs of the populace.
