Question

Which of the following principles of quality management emphasizes understanding and responding to customer needs?

1. Customer Focus: Organizations depend on customers, making it crucial to understand their current and future needs.
2. Leadership: Leaders define the organization's purpose and direction, creating an environment for employee involvement.
3. Process Approach: Managing activities and resources as a coherent process leads to efficiency and cost reduction.

• A. ഒന്ന് മാത്രം
• B. മൂന്ന്
• C. രണ്ട്
• D. ഇവയൊന്നുമല്ല

Answer 1

Answer:

A. ഒന്ന് മാത്രം

• Customer Focus is a fundamental principle of quality management. It highlights that an organization's success is directly linked to its ability to satisfy customers.

• By understanding their present requirements and anticipating future demands, businesses can enhance customer loyalty, increase revenue, and gain a competitive edge in the market.

• This principle encourages organizations to go beyond mere satisfaction and strive to exceed customer expectations, thereby fostering long-term relationships and repeat business.