Question

According to the World Bank, what is a key benefit of e-Governance?

• A. Increased bureaucracy and complexity.
• B. Reduced transparency and accountability.
• C. Lower operational costs and greater convenience.
• D. More reliance on paper-based documentation.

Answer 1

Answer:

C. Lower operational costs and greater convenience.

According to the World Bank, a key benefit of e-governance is lower operational costs and greater convenience for both the government and its citizens.

How E-governance Achieves This

• For the Government: E-governance reduces the need for physical infrastructure, paperwork, and manual labor. Automating routine tasks and digitizing records leads to significant savings in administrative expenses. 💰

• For Citizens: It eliminates the need for long queues, travel to government offices, and multiple visits. Citizens can access services 24/7 from home or work, which saves them time, effort, and money. This increased convenience improves the overall quality of public service delivery.