Question

Besides citizens, who else might lack digital literacy, posing a challenge to e-governance?

• A. Private sector employees
• B. Non-governmental organizations
• C. Government officials
• D. International auditors

Answer 1

Answer:

C. Government officials

• Resistance to Change: Many long-serving government employees are accustomed to traditional, paper-based workflows. They may be resistant to learning new digital systems, which can slow down or even derail e-governance projects.

• Inefficient Implementation: Even with new technology, a lack of digital skills among officials can lead to inefficient use of the systems. This can cause delays, errors, and frustration for citizens trying to access services.

• Reduced Effectiveness: The full benefits of e-governance, such as increased transparency and speed, cannot be realized if the government workforce itself is not proficient in using the digital tools provided.