Question

E-governance simplifies complex procedures by combining technology with what?

• A. Increasing paperwork
• B. Business process reengineering
• C. Reducing communication
• D. Limiting public interaction

Answer 1

Answer:

B. Business process reengineering

E-governance is not just about digitizing old, inefficient processes. It involves a fundamental rethinking and redesign of how government services are delivered. Business process reengineering is the methodology used to achieve this. It involves:

• Analyzing Existing Processes: Identifying all the steps, forms, and approvals involved in a specific service.

• Simplifying and Eliminating Steps: Removing redundant, unnecessary, or complicated parts of the process.

• Automating Workflows: Using Information and Communications Technology (ICT) to create a new, streamlined digital workflow.

By combining technology with this strategic reengineering, e-governance can transform a cumbersome, multi-step bureaucratic process into a simple, efficient, and user-friendly online service.