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E-governance simplifies complex procedures by combining technology with what?

AIncreasing paperwork

BBusiness process reengineering

CReducing communication

DLimiting public interaction

Answer:

B. Business process reengineering

Read Explanation:

E-governance is not just about digitizing old, inefficient processes. It involves a fundamental rethinking and redesign of how government services are delivered. Business process reengineering is the methodology used to achieve this. It involves:

  • Analyzing Existing Processes: Identifying all the steps, forms, and approvals involved in a specific service.

  • Simplifying and Eliminating Steps: Removing redundant, unnecessary, or complicated parts of the process.

  • Automating Workflows: Using Information and Communications Technology (ICT) to create a new, streamlined digital workflow.

By combining technology with this strategic reengineering, e-governance can transform a cumbersome, multi-step bureaucratic process into a simple, efficient, and user-friendly online service.

Related Questions:

Which of the following statements accurately describes Mission Mode Projects (MMPs) under India's National e-Governance Plan (NeGP)?

  1. MMPs are independent projects with clear goals, timelines, and measurable outcomes, aimed at increasing government transparency.
  2. MMPs have been in effect since 2001, focusing on digitizing all government services.
  3. MMPs are primarily designed to reduce the number of government employees.
  4. MMPs are a recent initiative that started after 2020.

    Which of the following statements accurately describes the Academic Bank of Credits (ABC)?

    1. ABC is a system that allows students to transfer academic credits between different Higher Education Institutions in India.
    2. The primary goal of ABC is to restrict student mobility and credit transfer between universities.
    3. ABC enables students to earn a Degree, Diploma, or PG-diploma by accumulating credits.
    4. Credits stored in ABC are valid for a maximum of 5 years.

      Which of the following are supporting infrastructures that facilitate the reach of centralized SDC services?

      1. State Wide Area Network (SWAN) and Common Service Centres (CSC).
      2. Local Post Offices and Libraries.
      3. National Highways and Railway Networks.
      4. Private Cloud Services and Third-Party Applications.

        Who is responsible for the implementation of the PM-KISAN scheme at the ground level?

        1. The Central Government alone is responsible for identifying and verifying farmers.
        2. States and Union Territories are tasked with identifying and verifying eligible farmers.
        3. The scheme's implementation relies on the cooperation of financial institutions only.
        4. Local Panchayats are solely responsible for farmer verification.
          In the context of e-governance, RTI (Right to Information) promotes: