Question

FRIENDS, a 'no queue' integrated remittance center, is driven by which software?

• A. e-District Software
• B. FREES (FRIENDS Re-Engineered and Enterprise Enabled Software)
• C. KSWAN Software
• D. CERT-K Software

Answer 1

Answer:

B. FREES (FRIENDS Re-Engineered and Enterprise Enabled Software)

FREES (FRIENDS Re-Engineered and Enterprise Enabled Software) is the core application software that drives the FRIENDS single-window service centers in Kerala. The purpose of FREES is to act as a centralized, consolidated platform that enables citizens to make various bill payments and remit taxes/dues to multiple government departments (like KSEB, Water Authority, Local Bodies) from a single counter, ensuring an integrated, efficient, and virtually 'no-queue' experience. The 'Re-Engineered' aspect indicates a shift to a more centralized and up-to-date system to handle a wider range of services.