How do AI chatbots enhance customer service?

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AThey provide slow and inconsistent responses

BThey work only during regular business hours

CThey always require human intervention for simple questions

DThey provide 24/7 instant support and handle routine queries efficiently

Answer:

AI chatbots operate round the clock, delivering immediate and consistent responses, reducing wait times, and freeing human agents to focus on complex issues.

Related Questions:

Which of the following best describes the core principle of the Contingency Approach to management?

There is a single, universally applicable best way to manage all organizations.
The effectiveness of management techniques is dependent on the specific situation.
Management principles should be rigid and unchanging across different environments.
Organizational success relies solely on internal factors, ignoring the external environment.

Which of the following are considered situational determinants in the context of the Contingency Approach?