Leveraging post offices helps bridge the digital divide by allowing citizens to access online services in a physical location.
Physical Access: Many citizens, especially in rural and remote areas, do not have personal computers or reliable internet connections. Post offices provide a "brick and mortar" space where they can access these online services.
Assistance with Digital Literacy: Post office staff can assist citizens who lack the necessary digital skills to navigate complex websites or fill out online forms. This human support is crucial for building confidence and ensuring successful transactions.
Building Trust: Post offices are a familiar and trusted institution. By using this existing infrastructure, the government can encourage citizens who are skeptical of technology and online transactions to try e-governance services.
