Question

How does low literacy affect the use of e-governance applications?

• A. Illiterate individuals can easily use text-based applications.
• B. E-governance applications are designed to be accessible to those with low literacy.
• C. Text-based e-governance applications are inaccessible to illiterate or semi-literate individuals.
• D. Literacy is not a requirement for using digital services.

Answer 1

Answer:

C. Text-based e-governance applications are inaccessible to illiterate or semi-literate individuals.

• Inability to Read and Understand: Many e-governance services require users to read instructions, fill out forms, and understand legal terms. Without the ability to read, a significant portion of the population cannot use these services.

• Reduced Trust and Confidence: Illiterate individuals may be hesitant to use online platforms for sensitive tasks, such as financial transactions, because they cannot verify the information they are providing or receiving. This leads to a lack of trust in the digital system.

• Widening Digital Divide: The low literacy rate is a key component of the digital divide. E-governance, which is meant to be inclusive, can unintentionally exclude those who are unable to read, reinforcing existing social and economic inequalities.