Question

Identify the obstacles preventing the full potential of e-governance from being realized.

1. A lack of citizen trust in digital systems is a primary obstacle.
2. Ensuring citizens are aware of and understand digital services is unnecessary.
3. The widespread adoption of e-governance is directly limited by trust and awareness issues.
4. Technological limitations are the sole reason for low e-governance adoption.

• A. 1, 3
• B. 1 മാത്രം
• C. 2, 4
• D. 4 മാത്രം

Answer 1

Answer:

A. 1, 3

The efficacy of e-governance is significantly curtailed when citizens do not trust the underlying digital infrastructure or are unaware of the services available. This lack of confidence and knowledge acts as a substantial barrier, preventing the intended reach and impact of these initiatives. Governments must focus not only on the technological aspects but also on building a relationship of trust with their citizens. This involves demonstrating the security and reliability of services, providing accessible training and support, and fostering a sense of digital inclusion. Without addressing these fundamental human and social factors, the transformative potential of e-governance remains largely untapped.