Question

In what situations is empathic listening most important?

• A. Academic lectures
• B. Counseling and conflict resolution
• C. Listening to weather reports
• D. Analyzing data

Answer 1

Answer:

B. Counseling and conflict resolution

Empathic listening involves understanding and responding to the speaker’s emotions and feelings, which is vital in counseling, interpersonal communication, and conflict resolution. Studies show that empathic listening can improve relationships and reduce misunderstandings.