E-governance refers to the use of information and communication technology (ICT) to improve the efficiency and effectiveness of government services. In a globalized world, organizations that do not embrace technology risk becoming obsolete. Citizens today have high expectations for prompt service delivery and are impatient with delays. Therefore, governments must leverage technology to connect with their citizens, enhance service delivery, and adapt to the evolving demands of society to remain relevant and efficient. This adoption of technology by governments is crucial for providing services and ensuring that the benefits of public resources are distributed equitably across the entire population.