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Which of the following statements accurately describe Quality Management?

  1. Quality Management is a process focused solely on inspecting final products for defects.
  2. It is a comprehensive process of overseeing all activities to ensure a desired level of excellence in products, services, and processes.
  3. Quality Management is a narrow, reactive process focused on finding and fixing problems after they occur.
  4. It is a broader concept than Total Quality Management (TQM), encompassing both the end result and the means to achieve it.

    Aiv മാത്രം

    Bii, iv

    Cii

    Di, iii

    Answer:

    B. ii, iv

    Read Explanation:

    • Quality Management is a holistic approach to achieving excellence. It's not just about fixing errors but also about preventing them and continuously improving the systems. While TQM is a significant part of it, Quality Management is a more encompassing term that addresses the entire spectrum of quality assurance and control from planning to ongoing improvement.

    Related Questions:

    Identify the correct statements regarding the Systems Approach to Management.

    1. It emerged before the behavioral management theories.
    2. It emphasizes the interconnectedness and interdependence of organizational parts.
    3. It views the organization as a collection of isolated departments.
    4. Norbert Wiener was a key proponent of this approach.

      Consider the following statements regarding Taylor’s Scientific Management: Which is/are correct?

      1. Scientific management is based on the use of scientific enquiry and systematic study in management, rather than rule of thumb.
      2. Taylor advocated that each production activity could be scientifically managed to increase efficiency.
      3. According to Taylor, managers should rely only on their indigenous rules of thumb as the best method.
      4. Taylor believed that investigation and standardization of methods could maximize efficiency.

        According to the Systems Approach, how does feedback function within an organization?

        1. Feedback is a one-way communication channel that only informs the external environment about the organization's performance.
        2. Feedback serves as an information loop connecting outputs back to inputs, enabling necessary adjustments.
        3. Negative feedback is ignored as it does not contribute to organizational improvement.
        4. Customer satisfaction surveys are an example of feedback that helps refine production processes.

          Consider the following statements: Which is/are correct?

          1. There should be balance between authority and responsibility for managers.
          2. Authority is only formal in organisation.
          3. Abuse of authority must be prevented by proper safeguards.

            According to J.W.Lorsch and P.R.Lawrence, what does the Contingency Approach highlight about the interdependence of sub-units within an organization?

            1. Each sub-unit operates independently of others and the environment.
            2. The behavior of one part of the organization is influenced by its environment and other sub-units.
            3. Managers should focus solely on individual sub-unit performance.
            4. Interdependencies between sub-units are not significant for management strategy.