Question

Regarding e-governance, which of the following is a crucial aspect of user interaction with government technology?

1. Users must feel comfortable and secure when interacting with government digital services.
2. Governments are responsible for implementing security measures to protect user data.
3. Complex security checks can sometimes hinder the effectiveness of e-governance systems.
4. Ease of use is a secondary concern once security is established in e-governance.

• A. iii
• B. ii, iii
• C. i, ii, iii
• D. ഇവയൊന്നുമല്ല

Answer 1

Answer:

C. i, ii, iii

The successful implementation of e-governance hinges on building and maintaining public trust in the digital services provided by the government. This involves not only securing sensitive data and preventing fraudulent activities but also ensuring that the user experience is positive. When citizens feel that their information is safe and that the systems are easy to navigate, they are more likely to adopt and benefit from these services. Conversely, overly complex security procedures or a difficult-to-use interface can create barriers, reducing participation and undermining the goals of e-governance. Therefore, a harmonious balance between robust security and user-friendliness is essential.