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The goal of the Interactive Service Model in e-governance is to:

AEnsure information is accessible to everyone.

BProvide online services and enable direct communication.

CImprove internal government efficiency and security.

DEnable public participation and advocacy.

Answer:

B. Provide online services and enable direct communication.

Read Explanation:

  • Two-way Communication: Unlike the basic broadcasting model, the interactive model allows for a two-way exchange. Citizens can not only get information but also submit queries, download forms, and communicate directly with government departments.

  • Online Service Delivery: This model goes a step further by offering specific services online, such as passport applications, tax payments, and license renewals. This makes government services more accessible and convenient.

  • Enhanced Engagement: By enabling direct communication and service delivery, the interactive model fosters greater citizen engagement and participation, moving beyond just providing information to actually performing tasks online.

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