The World Bank's definition of e-governance emphasizes using Information and Communication Technology (ICT) to enhance three key areas: citizen-government interaction, cost reduction, and transparency.
Citizen-Government Interaction: E-governance aims to create a more direct and convenient relationship between the public and government services. This means citizens can access information and services 24/7 online, rather than needing to visit an office in person.
Cost Reduction: By digitizing processes, e-governance helps the government cut down on operational costs associated with paperwork, physical infrastructure, and manual labor. These savings can then be reinvested into other public services.
Transparency: E-governance promotes transparency by making government information and financial data easily accessible to the public. This increased visibility helps build trust, reduces opportunities for corruption, and makes the government more accountable for its actions.
