Question

What are some of the concerns that lead to citizens' hesitation in using digital government services?

• A. Lack of government transparency and accountability
• B. Concerns about data privacy, security, and reliability
• C. The complexity of the registration process
• D. Limited availability of physical service centers

Answer 1

Answer:

B. Concerns about data privacy, security, and reliability

• Privacy Concerns: Many people are worried about how their sensitive personal information—like financial, health, and biometric data—is being collected, stored, and used by the government. They fear this data could be accessed by unauthorized parties or used for purposes without their consent.

• Security Risks: Citizens are concerned about the possibility of cyberattacks and data breaches. If a government website or database is hacked, their personal information could be stolen, leading to issues like identity theft and financial fraud.

• System Reliability: People may not trust the reliability of government websites and applications. They fear technical glitches, system outages, or data loss, which could disrupt crucial services and create significant problems for them.