E-governance, which stands for Electronic Governance, utilizes Information and Communication Technology (ICT) to enhance the delivery of government services and information to citizens. Initially, it focuses on providing basic information like government forms, laws, rules, and procedures. Over time, this access evolves to include more comprehensive details such as performance reports, public databases, and insights into government decision-making processes. A significant impact of e-governance is the efficiency it brings to citizens by saving their time, effort, and money. This is largely due to the availability of online, centralized access to public services, which is further streamlined by the automation of internal government processes. The overarching objective of e-governance is to offer comprehensive, life-cycle support to citizens, covering their needs from birth to death, thereby revolutionizing public service delivery.
