Question

What are the primary reasons why user-friendliness is a major challenge for e-governance initiatives?

1. Most users of digital government services are not IT experts and may struggle with complex interfaces.
2. Government websites are intentionally designed to be difficult to use to ensure security.
3. The technical jargon used on government websites is often a barrier for average citizens.
4. E-governance platforms are primarily aimed at a niche audience of technology enthusiasts.

• A. മൂന്ന്
• B. മൂന്ന് മാത്രം
• C. ഒന്ന്
• D. ഒന്നും മൂന്നും

Answer 1

Answer:

D. ഒന്നും മൂന്നും

The success of e-governance is heavily dependent on its ability to serve the general public. A key hurdle is the user-friendliness of the digital platforms. The reasoning behind this challenge lies in the diverse technical literacy of the user base. Unlike specialized software, government services are intended for everyone, including individuals who may have limited exposure to or comfort with technology. This disparity means that interfaces, language, and processes must be designed with the least experienced user in mind. When websites are not intuitive, users can become frustrated, misunderstand procedures, or abandon the task altogether. This diminishes the reach and impact of e-governance, making it imperative for government bodies to invest in user-centered design principles.