Question

What does 'e-government' primarily focus on, as defined by the World Bank?

• A. Engaging multiple stakeholders in decision-making
• B. Transforming relationships with citizens, businesses, and other government parts using ICT
• C. Evolving into participatory governance
• D. Improving the overall result experienced by citizens

Answer 1

Answer:

B. Transforming relationships with citizens, businesses, and other government parts using ICT

The World Bank defines 'e-government' as the use of Information and Communication Technologies (ICT) to transform relationships between government agencies, citizens, businesses, and other parts of the government.

E-government's primary focus is on using technology to improve the delivery of services. It is a tool for modernizing government operations and making them more efficient and accessible for all stakeholders.