Question

What does standardization in e-governance aim to achieve for citizens?

1. A more reliable and predictable experience when accessing government services online.
2. Reduced need to understand different government agency procedures.
3. A more complex and confusing online environment.

• A. 1, 2
• B. 2, 3
• C. 1
• D. ഇവയൊന്നുമല്ല

Answer 1

Answer:

A. 1, 2

For citizens, standardization in e-governance translates to a more user-friendly and dependable digital experience. It means that regardless of which government service or department they interact with online, the process will be consistent and easy to understand. This predictability helps build confidence and reduces frustration, making it easier for citizens to access the information and services they need.