A consequence of simplifying procedures and reengineering business processes in government is the creation of streamlined structures and changes in statutes and regulations.
When a government adopts e-governance, it doesn't just digitize old processes; it fundamentally redesigns them. This involves using Information and Communications Technology (ICT) to simplify how work is done. As a result of this reengineering, a ripple effect occurs throughout the government's operations:
Streamlined Structures: The elimination of redundant steps and paperwork often makes entire departments or roles unnecessary. This leads to flatter, more efficient organizational structures. Instead of multiple layers of approval, a single digital workflow can manage a process from start to finish.
Changes in Statutes and Regulations: Complicated, outdated laws and regulations that were designed for a paper-based era may become obsolete. To fully realize the benefits of a digital system, governments must update these laws to support electronic transactions, digital signatures, and online service delivery.
In essence, the technological and procedural changes from e-governance force the government to reform its legal and structural framework to match the new, more efficient way of working. This leads to a more agile and responsive government.
