A key characteristic that distinguishes e-governance from e-government is its potential to evolve into participatory governance. While e-government focuses on the use of technology to make government services more efficient and accessible, e-governance is a broader concept that aims to transform the entire system of governance. It uses technology to facilitate two-way communication between the government and its citizens, encouraging public participation in decision-making and policy formulation. This goes beyond just service delivery and seeks to create a more inclusive, open, and democratic system.
