Question

What is a key objective of the e-governance projects implemented by the Government of Kerala since 2002?

• A. To reduce the number of government employees.
• B. To enhance performance, efficiency, and the quality of public service delivery.
• C. To limit public access to government services.
• D. To increase the cost of public services.

Answer 1

Answer:

B. To enhance performance, efficiency, and the quality of public service delivery.

Kerala’s e-governance initiatives focus on creating robust digital infrastructure and streamlined processes to improve how public services are delivered. This includes computerization of government departments, establishing networks like Kerala State Wide Area Network (KSWAN), and citizen service centers such as Akshaya. These efforts reduce delays, costs, and corruption, leading to better governance and increased public satisfaction.