Question

What is a major obstacle mentioned in the text that hinders the widespread adoption of e-governance?

• A. A lack of political will from the government
• B. Resistance from traditional bureaucratic systems
• C. The digital divide among different socioeconomic groups
• D. Lack of trust and awareness among citizens

Answer 1

Answer:

D. Lack of trust and awareness among citizens

• Low Public Confidence: Many citizens are hesitant to use digital government services because they don't trust the government to protect their personal data from cyberattacks and misuse.

• Limited Awareness: A significant portion of the population, especially in rural areas, may not even be aware of the available e-governance services or understand their benefits. This lack of knowledge prevents them from exploring and adopting these services.

• Fear of the Unknown: For many, the transition from traditional, in-person government services to online platforms is a new and daunting experience. They may fear making mistakes, which can lead to a preference for old, familiar methods.