Question

What is a potential consequence of the lack of standardization across different government departments in e-governance?

• A. Increased efficiency and user-friendliness
• B. A more unified and integrated system
• C. A less efficient and user-friendly system
• D. Reduced cybersecurity risks

Answer 1

Answer:

C. A less efficient and user-friendly system

• Inconsistent User Experience: When different government departments use varying platforms and interfaces, citizens must learn a new system for each service. This inconsistency creates frustration and confusion, making the overall experience less user-friendly.

• Data Silos: Lack of standardization can lead to "data silos," where information in one department cannot be easily shared or accessed by another. This prevents seamless service delivery, forcing citizens to submit the same documents and information multiple times for different services.

• Reduced Efficiency: Without a uniform standard, each department must independently develop and maintain its own systems. This duplication of effort is inefficient and costly, hindering the potential for a unified, streamlined government-wide system.