What is a primary function of CRM software in managing customer relationships?

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ATracking customer history, preferences, and interactions

BIgnoring customer data

CReplacing human customer service agents completely

DOnly handling financial transactions

Answer:

CRM software like Salesforce, Zoho, and HubSpot helps organizations maintain detailed records of customer data, enabling personalized services and stronger customer relationships.

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Consider the following statements: Which is/are correct?

Standardisation refers to setting benchmarks for process, products, and machinery.
Simplification aims at eliminating unnecessary diversity of products, leading to cost savings.
Introducing more product varieties increases efficiency.