A primary goal of e-governance concerning citizens is to empower them through information and direct engagement with the government. By using technology, e-governance aims to create an open and accessible environment where citizens can easily access services, information, and a platform for participation.
This is achieved by:
Improving Access to Services: E-governance makes it simple and convenient for citizens to perform tasks like applying for documents, paying bills, and registering for services online. This eliminates the need for physical visits and reduces long waiting times, saving both time and effort.
Enhancing Transparency: By making government data, reports, and decisions publicly available online, e-governance builds a transparent system that fosters trust and accountability. Citizens can monitor public spending and track the progress of government initiatives, which helps reduce corruption.
Encouraging Citizen Participation: E-governance platforms provide a channel for citizens to voice their opinions, provide feedback, and participate in surveys or polls related to government policies. This two-way communication empowers them to become active participants in the governance process, making it more democratic and responsive.
