Question

What is a primary goal of e-governance projects?

• A. To increase government bureaucracy.
• B. To make government services less accessible.
• C. To make government services more accessible and efficient.
• D. To limit access to services for certain populations.

Answer 1

Answer:

C. To make government services more accessible and efficient.

E-governance, or electronic governance, is the use of information and communication technologies (ICT), such as the internet, computers, and mobile devices, by government agencies. The objective is to transform how a government interacts with its citizens (G2C), businesses (G2B), and other government entities (G2G).

• Improving Service Delivery: E-governance aims to provide public services more efficiently and conveniently. This includes services like applying for a driver's license, paying taxes, or obtaining a birth certificate online, which reduces the need for physical visits to government offices.

• Enhancing Transparency and Accountability: By making information and government processes available to the public online, e-governance fosters greater transparency. Citizens can track the status of their applications, monitor public spending, and hold officials accountable, which helps to reduce corruption.

• Empowering Citizens: Through easy access to information and services, e-governance empowers citizens to make informed decisions and actively participate in the governance process. For example, some platforms allow citizens to provide feedback on policies or cast votes electronically.

• Increasing Efficiency: The digitization of administrative processes streamlines government operations, reducing paperwork, bureaucratic delays, and overall costs. This allows government agencies to manage resources more effectively and respond faster to citizens' needs.