Question

What is a significant challenge for e-governance implementation in India due to its diverse population?

• A. Lack of internet connectivity
• B. The language barrier
• C. High cost of technology
• D. Political instability

Answer 1

Answer:

B. The language barrier

• Multiple Official Languages: India has 22 official languages and hundreds of dialects. Most e-governance portals are primarily in English or Hindi, which a large portion of the population, especially in southern and northeastern states, may not be proficient in.

• Reduced Accessibility: When services are not available in local languages, it prevents non-English-speaking citizens from accessing essential government services online. This effectively excludes them from the benefits of e-governance.

• Trust and Understanding: People are more likely to trust and use a system they can understand completely. A lack of services in their native language can lead to confusion, errors, and a general reluctance to use digital platforms for sensitive transactions.