Question

What is essential for a successful transition to e-governance, involving all parties?

• A. Resisting changes from interest groups
• B. Maintaining the status quo in decision-making
• C. Changing the mindset of stakeholders, including officials, citizens, and employee unions
• D. Limiting education and training to top officials

Answer 1

Answer:

C. Changing the mindset of stakeholders, including officials, citizens, and employee unions

• Overcoming Resistance to Change: Many government officials and employees are accustomed to traditional, paper-based workflows. A change in mindset is needed to help them embrace technology and new processes, which are often perceived as disruptive or threatening to their roles.

• Building Public Trust: Citizens must shift their mindset from skepticism to trust. They need to believe that e-governance systems are secure, reliable, and beneficial. This requires overcoming fears about data privacy and the complexity of using new technology.

• Fostering Collaboration: Employee unions and other stakeholders must be convinced that e-governance is not about eliminating jobs but about improving efficiency and service. A new mindset encourages them to collaborate with the government to ensure a smooth transition and successful implementation.