Question

What is implied by the statement 'organizations must use technology to engage with their clients and adjust to evolving expectations'?

• A. Organizations should limit their client interactions to technological means.
• B. Staying relevant and effective requires technological adaptation.
• C. Clients' expectations are generally low.
• D. Technology is only useful for engaging with clients, not adjusting to expectations.

Answer 1

Answer:

B. Staying relevant and effective requires technological adaptation.

The statement implies that to remain competitive and relevant, organizations must adapt to technological changes.

In today's fast-paced world, customer and citizen expectations are constantly evolving, demanding faster, more convenient, and personalized services. An organization that fails to use technology to meet these new demands will fall behind. By embracing technology like e-governance, organizations can not only survive but also thrive by improving their services, increasing efficiency, and building stronger relationships with their clientele.