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What is the consequence of a lack of user-friendliness in government digital services?

AIncreased public participation in government.

BFrustration and people avoiding the services.

CA greater need for IT experts in government.

DFaster completion of online transactions.

Answer:

B. Frustration and people avoiding the services.

Read Explanation:

  • Frustration: When websites or applications are difficult to navigate, use complex jargon, or are not well-designed, citizens become frustrated. This leads to a negative user experience and discourages them from attempting to use the service again.

  • Reduced Adoption: If the process is too complicated, people will simply revert to traditional, in-person methods, which they may perceive as more reliable, even if they are less convenient. This results in low adoption rates for e-governance initiatives.

  • Wasted Resources: When a system is not user-friendly, the government's investment in developing the digital service is not fully realized. The service fails to achieve its goal of providing efficient and accessible public service delivery.

Related Questions:

Which of the following statements accurately describes the purpose of the 'Capacity Building Scheme' within the NeGP framework?

  1. The Capacity Building Scheme focuses on developing a skilled workforce for e-governance initiatives.
  2. It involves setting up State e-Governance Mission Teams (SeMTs) for strategic decision-making.
  3. The scheme is exclusively for training top government officials.
  4. It aims to reduce the number of government training programs.

    Which of the following is NOT a direct benefit of implementing e-governance as mentioned in the context?

    1. Improved managerial knowledge.
    2. Enhanced access to services.
    3. Increased operational costs for government.
    4. Stronger coordination among government agencies.
      By consolidating existing language technologies, TDIL aims to create what?
      Which of the following is NOT mentioned as a purpose of e-Governance technologies by the World Bank?

      Which of the following statements accurately describes the shift in ownership structure and its impact on e-governance?

      1. Public financial institutions and mutual funds have become major shareholders in many large companies.
      2. This ownership shift necessitates improved efficiency, accountability, and transparency, which e-governance helps achieve.
      3. Management is being compelled to use e-governance to ensure consumer-friendly policies due to this ownership change.