The primary benefit of the rapid growth and adoption of communications technology in government is that it brings government machinery directly to citizens' doorsteps.
E-governance, powered by communications technology like mobile phones and the internet, breaks down geographical barriers. This allows governments to deliver a wide range of services and information without requiring citizens to travel to physical offices. For example, a person in a remote village can now pay a utility bill, apply for a permit, or access public records online. This expansion of reach makes government services more accessible and convenient for a broader population, ensuring that everyone can participate in and benefit from governance.
