Question

What is the primary technology leveraged by e-governance to provide citizens with information and services?

• A. Biometric Technology
• B. Information and Communication Technology (ICT)
• C. Artificial Intelligence (AI)
• D. Blockchain Technology

Answer 1

Answer:

B. Information and Communication Technology (ICT)

The primary technology leveraged by e-governance to provide citizens with information and services is Information and Communication Technology (ICT).

E-governance is fundamentally about modernizing government operations and public service delivery using technology. ICT is the essential toolkit that enables this transformation. This includes a wide array of digital tools and platforms like the internet, mobile phones, databases, software, and cloud computing.

By applying ICT, governments can:

• Improve Access: Offer services and information online, making them available 24/7 and from anywhere.

• Increase Efficiency: Automate manual processes, which reduces errors, saves time, and lowers administrative costs.

• Enhance Transparency: Create digital records and public portals that allow citizens to monitor government activities and access information more easily.

In short, ICT serves as the backbone of e-governance, shifting traditional, paper-based bureaucratic systems to a more streamlined, efficient, and citizen-centric model.