Question

What makes it difficult for many citizens to use government digital services?

1. The majority of users are not IT experts and may struggle with complex websites.
2. Government websites often use simple and intuitive designs.
3. Clear instructions and guidance are always provided.
4. Technical jargon is avoided in government communications.

• A. 1 മാത്രം
• B. 2
• C. 3, 4
• D. 1, 2

Answer 1

Answer:

A. 1 മാത്രം

Many citizens find it challenging to use government digital services because they are not IT professionals. Government websites can be difficult to navigate, contain confusing technical terms, or make it hard to complete transactions. To address this, websites need to be designed simply, with clear instructions. This makes it easier for non-experts to use the services effectively, promoting better engagement with e-governance.