Question

What problem arises if there is no standardization in e-governance?

• A. Citizens become too knowledgeable
• B. Government agencies operate in isolation, leading to a fragmented user experience
• C. Technology becomes too advanced
• D. Services are delivered too quickly

Answer 1

Answer:

B. Government agencies operate in isolation, leading to a fragmented user experience

A lack of standardization in e-governance leads to a situation where government agencies operate in isolation, resulting in a fragmented user experience.

• Siloed Operations: Different government departments develop their own systems independently, without a common set of standards. This creates information silos, where data cannot be easily shared between agencies, hindering inter-departmental collaboration.

• Poor User Experience: For citizens, this lack of standardization means they must use different processes, logins, and interfaces for each government service. This can be confusing and inconvenient, discouraging them from using e-governance services.

• Inefficiency and Higher Costs: The absence of shared standards leads to duplication of efforts and resources. Each agency has to build its own infrastructure from scratch, which is inefficient and drives up the overall cost of e-governance implementation and maintenance.