Post Offices can play a crucial role in e-governance by serving as a 'brick and mortar' delivery point for digital services.
Bridging the Digital Divide: Many citizens in rural and remote areas lack reliable internet access or the necessary digital skills. Post offices, with their extensive physical network, can serve as a local hub where people can access and use e-governance services with assistance from trained staff.
Building Trust: Post offices are a long-standing and trusted institution in many communities. Leveraging this trust can encourage people who are skeptical of online transactions to use government digital services.
Last-Mile Connectivity: They can act as the final link between the government's digital services and the citizen, ensuring that the benefits of e-governance reach even the most remote and underserved populations. This helps in achieving the goal of universal access to government services.
