Question

Which of the following is part of the significant investment required for the initial setup of e-governance projects?

• A. Ongoing system upgrades
• B. Training personnel
• C. Marketing and public awareness campaigns
• D. Reducing operational costs

Answer 1

Answer:

B. Training personnel

• Skill Gap: A major challenge is that most existing government employees are not digitally literate. They are accustomed to traditional, paper-based workflows and lack the necessary skills to use new technology.

• Initial Cost: The government must allocate a substantial portion of the project budget to train employees. This includes creating training modules, hiring trainers, and covering the cost of the employees' time spent on training.

• Ongoing Need: The training is not a one-time expense. As technology evolves, continuous training is required to keep the workforce up-to-date and to maintain the system's efficiency.