Question

Which of the following statements accurately describe the challenges and solutions related to the user-friendliness of government websites in e-governance?

1. A significant challenge in e-governance is making government websites and applications accessible and easy to use for all citizens, as most users are not IT experts.
2. Government websites should be designed with complex navigation and technical jargon to cater to IT professionals.
3. A lack of user-friendliness can result in user frustration and reduced utilization of e-governance services.
4. To enhance user-friendliness, government websites should offer clear instructions and guidance to assist non-expert users.

• A. 3
• B. 4
• C. ഇവയൊന്നുമല്ല
• D. 1, 3, 4

Answer 1

Answer:

D. 1, 3, 4

E-governance aims to deliver government services digitally. A crucial aspect of its success hinges on how user-friendly and accessible these digital platforms are. Many citizens who interact with these services may not possess advanced technical skills. Therefore, government websites and applications need to be designed with simplicity and intuition in mind. This includes using clear language, avoiding overly technical terms, and structuring navigation in a straightforward manner. When users can easily find information, understand instructions, and complete tasks without difficulty, it fosters trust and encourages greater engagement with e-governance initiatives. Conversely, complex or poorly designed interfaces can lead to user frustration, deterring individuals from accessing essential services and ultimately undermining the effectiveness of e-governance.