Question

Which of the following statements accurately describes the evolution and scope of E-governance services?

1. E-governance initially provides basic information such as government forms and procedures.
2. The scope of e-governance expands to include detailed information like performance reports and public databases.
3. E-governance aims to centralize access to public services through manual processes.
4. The ultimate goal of e-governance is to limit citizen interaction with government services.

• A. രണ്ട് മാത്രം
• B. ഒന്ന് മാത്രം
• C. ഒന്ന്
• D. ഒന്നും രണ്ടും

Answer 1

Answer:

D. ഒന്നും രണ്ടും

E-governance represents a significant shift in how governments interact with their citizens, moving towards digital platforms for enhanced efficiency and accessibility. The journey of e-governance typically begins with the digitization of fundamental information and processes, making basic government resources readily available online. As the system matures, it incorporates more complex data and functionalities, such as real-time performance metrics, accessible public records, and transparency in governmental operations. The core advantage lies in its ability to streamline service delivery, reducing bureaucratic hurdles and improving citizen satisfaction. By automating backend operations and offering a unified online portal, e-governance ensures that citizens can access a wide array of services without the need for physical visits or prolonged waiting times. This comprehensive approach aims to create a citizen-centric model of governance, where services are continuously available and responsive to the needs of the populace throughout their lives.