Question

Which statement best describes the 'brick and mortar' approach to e-governance service delivery?

1. It involves using existing physical government facilities as points of access for digital services.
2. It signifies a complete shift away from digital platforms towards traditional paper-based services.
3. It requires citizens to purchase computers to access government services.
4. It is a strategy to phase out all government post offices.

• A. രണ്ട്
• B. ഇവയൊന്നുമല്ല
• C. ഒന്നും നാലും
• D. ഒന്ന് മാത്രം

Answer 1

Answer:

D. ഒന്ന് മാത്രം

The 'brick and mortar' approach in the context of e-governance refers to the strategy of utilizing physical, established locations, such as post offices or community centers, as access points for digital services. This method complements the online delivery of services by providing a tangible, human-assisted interface for citizens who may not be comfortable with or have access to digital technology. It acknowledges that while digitalization offers many benefits, inclusivity requires adapting service delivery models to meet diverse user needs and technological capacities. This blended approach ensures that the advantages of e-governance are maximized while mitigating the risks of exclusion.