Question

Which statement best describes the primary objective of Government-to-Citizen (G2C) e-governance initiatives?

1. To increase the complexity of government services for citizens.
2. To make the government more citizen-friendly by providing services efficiently and conveniently.
3. To limit citizen interaction with the government to specific office hours.
4. To reduce the number of available public services through digitization.

• A. 4
• B. 2 മാത്രം
• C. 1, 2
• D. 1

Answer 1

Answer:

B. 2 മാത്രം

The Government-to-Citizen (G2C) model is fundamentally designed to enhance the relationship between the government and its citizens by making public services more accessible, efficient, and user-friendly. The core objective is to empower citizens by providing them with the flexibility to access government services anytime, anywhere, through various digital channels. This approach aims to reduce the bureaucratic hurdles and waiting times often associated with traditional service delivery methods. By embracing G2C, governments strive to foster greater trust and engagement with the public, ultimately contributing to a more responsive and democratic governance framework. The digital delivery of services, such as online permit applications, tax filing, and access to public information, are key components of this citizen-centric approach.