The type of e-governance interaction that focuses on creating an electronic connection between the government and its citizens to provide public services more efficiently is Government-to-Citizen (G2C).
G2C e-governance is all about using information and communication technologies (ICT), like the internet and mobile apps, to facilitate a direct link between the government and the public. The primary goal is to provide a wide range of services to citizens in a convenient and timely manner, reducing the need for in-person visits and paperwork. This model transforms the traditional, often bureaucratic, way citizens interact with government agencies.
Key benefits of G2C include:
Improved efficiency: Services such as applying for a passport, paying taxes, or registering a vehicle can be done online, 24/7, from anywhere.
Enhanced transparency: Digital platforms make it easier for citizens to track the status of their applications and access public information, which helps reduce corruption.
Increased accessibility: G2C initiatives ensure that citizens, even in remote areas, can access government services, thereby bridging the geographical divide.
Cost and time savings: By streamlining processes, G2C saves citizens the time, effort, and money they would otherwise spend on travel and waiting in queues.
Examples of G2C services include online portals for paying utility bills, digital platforms for applying for government benefits, and websites for accessing land records.
