Question

Why is user-friendliness crucial for e-governance initiatives?

1. It helps to increase the effectiveness of e-governance initiatives.
2. It encourages greater public participation in digital services.
3. It ensures that only IT experts can access government services.
4. It makes websites more complex and difficult to navigate.

• A. രണ്ടും മൂന്നും
• B. ഒന്ന്
• C. ഒന്നും രണ്ടും
• D. നാല് മാത്രം

Answer 1

Answer:

C. ഒന്നും രണ്ടും

User-friendliness is vital for the success of e-governance. When government websites and applications are easy to use and understand, more citizens are likely to access and benefit from the digital services offered. This simplicity leads to greater public participation and makes the entire e-governance system more effective. Conversely, complicated designs or technical jargon can deter users, undermining the goals of e-governance.