Question

Consider the following statements, contrasting the Scientific Management and Human Relations approaches:

1. Scientific Management views the worker as a social being, with psychological and emotional needs that influence their productivity.
2. Human Relations emphasizes that productivity is directly linked to the physical working conditions and economic incentives provided to the employees.
3. The Hawthorne Experiments, a cornerstone of the Human Relations approach, concluded that informal social groups and the feeling of being part of a team have a more significant impact on productivity than financial rewards.

• A. 1, 2
• B. All
• C. 2, 3
• D. 3 only

Answer 1

Answer:

D. 3 only

• The Human Relations approach, not Scientific Management, views the worker as a social being. Scientific Management tends to view workers as rational beings motivated primarily by economic incentives.

• The description of productivity being linked to physical conditions and economic incentives is a core tenet of Scientific Management, not the Human Relations approach. Human Relations found that social and psychological factors were more influential.