Question

How does e-governance aim to improve relationships with citizens, businesses, and government branches?

• A. By exclusively using paper-based communication
• B. By utilizing government agencies' Information Technologies
• C. By increasing the number of physical government offices
• D. By reducing the availability of online information

Answer 1

Answer:

B. By utilizing government agencies' Information Technologies

E-governance uses technology to improve relationships with citizens, businesses, and government branches by making interactions simpler, faster, and more transparent. By creating digital platforms for communication and service delivery, it fundamentally transforms how these groups connect.

Citizens (G2C: Government-to-Citizen)

E-governance empowers citizens by providing direct and convenient access to government services. This includes:

• 24/7 Access: Services like applying for licenses, paying taxes, or requesting documents are available online at any time, eliminating the need to wait in long queues or visit a physical office.

• Increased Transparency: Citizens can track the status of their requests and access public data, which builds trust and accountability.

• Enhanced Participation: Digital feedback platforms and online forums allow for greater citizen engagement in policy-making and governance.

Businesses (G2B: Government-to-Business)

For businesses, e-governance streamlines bureaucratic processes and creates a more efficient economic environment. This leads to:

• Reduced "Red Tape": Online portals for permits, licenses, and tax filings simplify complex procedures, saving businesses time and money.

• Greater Transparency: Businesses can access regulations, tender documents, and other government information more easily, which promotes fairness and reduces opportunities for corruption.

• Improved Communication: It facilitates smoother and faster communication between businesses and government agencies for a variety of tasks, like procurement and compliance.

Government Branches (G2G: Government-to-Government)

Internally, e-governance improves collaboration and data sharing between different government agencies and departments. This results in:

• Seamless Information Sharing: Integrated systems allow for real-time data exchange, eliminating duplication of effort and ensuring that all branches are working with the most accurate information.

• Increased Efficiency: Automation of internal processes, such as human resources and finance, enhances overall productivity and reduces operational costs.

• Better Coordination: It fosters a more cohesive and collaborative government by breaking down traditional silos between departments, leading to more effective policy implementation and service delivery.