Question

What is a key benefit of e-Office in promoting transparency?

• A. It increases the reliance on physical files
• B. It digitizes workflows and creates an audit trail
• C. It makes information harder to access
• D. It encourages manual record-keeping

Answer 1

Answer:

B. It digitizes workflows and creates an audit trail

A key benefit of the e-Office platform for promoting transparency is that it digitizes workflows and creates an audit trail.

• Real-time Tracking: The system allows for the real-time tracking of files and documents. This means the status of any file, from its creation to its final disposition, can be viewed at any time.

• Accountability: Every action taken on a file—from who viewed it, who made a change, and who it was sent to—is recorded. This creates a clear audit trail that enhances accountability and reduces the risk of files being lost or delayed.

• Reduced Discretion: By digitizing the workflow, e-Office removes the ambiguity and opacity of traditional paper-based processes. The digital trail ensures that decisions are documented and can be reviewed, which helps in preventing unauthorized or corrupt practices.