Question

How does e-governance contribute to improved public service delivery?

1. By streamlining processes to speed up service delivery and make the system more responsive to citizen needs.
2. By increasing the complexity of application forms and procedures.
3. By limiting the channels through which citizens can access services.
4. By reducing the amount of information available to the public about services.

• A. രണ്ടും മൂന്നും
• B. ഒന്നും മൂന്നും
• C. ഒന്ന് മാത്രം
• D. നാല്

Answer 1

Answer:

C. ഒന്ന് മാത്രം

E-governance, by leveraging ICT, aims to make government services more efficient and citizen-centric. A key aspect of this is streamlining processes, which involves simplifying procedures, automating tasks, and reducing bureaucratic hurdles. This streamlining directly leads to faster service delivery, meaning citizens can receive government services more quickly. Furthermore, e-governance systems are designed to be more responsive to citizen needs, often through feedback mechanisms, online query systems, and personalized service delivery. This enhanced responsiveness ensures that government services are aligned with what citizens require, improving overall satisfaction and trust in public institutions. The goal is to create a more agile and accessible government.