Question

Identify the false statement regarding the design principles for user-friendly government websites in e-governance.

1. Government websites should prioritize a simple and intuitive design to cater to non-expert users.
2. Clear instructions and guidance are essential for enabling easy access and task completion on government portals.
3. Designing for user-friendliness helps increase the effectiveness of e-governance and public participation.
4. Complex navigation and technical jargon are necessary components of government websites to convey authority.

• A. iii, iv
• B. iv മാത്രം
• C. ii
• D. i, iv

Answer 1

Answer:

B. iv മാത്രം

Effective e-governance relies on digital services that are easily navigable and understandable by the general populace. This necessitates a design philosophy centered around the user experience. Government websites should adopt simple, intuitive layouts that guide users effortlessly through tasks. Providing clear, concise instructions and avoiding overly technical language are crucial steps in this process. The ultimate goal is to empower citizens to access information and complete transactions efficiently, thereby enhancing the overall effectiveness of government services and promoting broader public engagement with digital platforms. Conversely, the inclusion of complex navigation or technical jargon, as suggested in the false statement, would create barriers and undermine these objectives.